We're sorry to hear that you're experiencing issues with applying your promotion code. Rest assured, we're here to help you get the most out of your shopping experience with Frank Dandy. Here are some steps to troubleshoot and resolve the issue:
- Check the Code's Validity: Ensure that the promotion code you're trying to use is still valid. Some codes have expiration dates or specific usage periods. Make sure the code is within its validity period.
- Review Terms and Conditions: Carefully read the terms and conditions of the promotion. Certain codes might have specific requirements, such as a minimum order value, specific product categories, or geographical restrictions.
- Case Sensitivity: Promo codes are usually case-sensitive. Double-check that you've entered the code exactly as it appears, including any capitalization or special characters.
- No Spaces or Typos: Verify that there are no extra spaces, typos, or errors in the code entry. It's best to copy and paste the code directly from the source to avoid manual mistakes.
- Single Use Codes: Some promotion codes are for single use only. If you've already used the code before, it might not work again.
- Exclusivity: Ensure that the promotion code is applicable to the items in your cart. Some codes might be exclusive to specific products or collections.
- Browser Issues: Occasionally, browser cookies or cache can interfere with code application. Try clearing your browser's cache and cookies, then restart your session and apply the code again.
- Contact Support: If you've followed these steps and the code still isn't working, don't hesitate to reach out to our customer support team. Provide them with the code you're trying to use and any relevant details, so they can assist you in resolving the issue promptly.
Remember, our priority is to ensure you have a smooth and enjoyable shopping experience. If you have any further questions or concerns, feel free to contact our support team, and we'll be more than happy to assist you.
Thank you for choosing Frank Dandy!