How to make a return - 🇸🇪 Sweden

Our return policy always gives you the right to cancel or regret your order for 30 days. Please note that after you have notified us of the repentance, you have 14 days to return the item.

You are responsible for the shipping costs yourself and it is important that the product is not used before a return takes place, the packaging must be unbroken. Always return the original packaging and with tags on. To make a return, click here! 🇸🇪

How to make a return - Europe/outside of Europe

Our return policy always gives you the right to cancel or regret your order for 30 days. Please note that after you have notified us of the repentance, you have 14 days to return the item.

It is important that the product is not used before a return takes place and the packaging must be unbroken. Always return the original packaging and with tags on.

Follow steps 1 and 2 below to return your purchase to us:

1) Please contact us by our contact form as soon as possible after the delivery. Indicate whether it concerns a return, exchange, or a complaint. It is important that you also enter the order number and/or the same email address you specified while ordering so that we can easily find your order.

2) You will then receive an address from us where you can send the items. As a consumer, you are responsible for the return shipping. Once we have received the return or exchange in OK shape, we will make a refund.

NOTE! It usually takes about a week from the time we receive your return before you receive a refund. In exceptional cases, it can take up to 30 days for a refund (which is the maximum time allowed by law). Also, in case the return you sent is not accepted for different reasons, Frankdandy.com deducts the refund by 100% without further notice.

Frank Dandy is a Swedish underwear company based in the heart of Stockholm. We strive to offer unique design underwear, loungewear, swimwear, and socks accessible to everyone, every day. We believe in sharing and creating a good vibe. Let our brand contribute to a collaborative and colorful world. Simply because it’s fun!

We're sorry to hear that you're experiencing issues with applying your promotion code. Rest assured, we're here to help you get the most out of your shopping experience with Frank Dandy. Here are some steps to troubleshoot and resolve the issue:

1. Check the Code's Validity: Ensure that the promotion code you're trying to use is still valid. Some codes have expiration dates or specific usage periods. Make sure the code is within its validity period.

2. Review Terms and Conditions: Carefully read the terms and conditions of the promotion. Certain codes might have specific requirements, such as a minimum order value, specific product categories, or geographical restrictions.

3. Case Sensitivity: Promo codes are usually case-sensitive. Double-check that you've entered the code exactly as it appears, including any capitalization or special characters.

4. No Spaces or Typos: Verify that there are no extra spaces, typos, or errors in the code entry. It's best to copy and paste the code directly from the source to avoid manual mistakes.

5. Single Use Codes: Some promotion codes are for single use only. If you've already used the code before, it might not work again.

6. Exclusivity: Ensure that the promotion code is applicable to the items in your cart. Some codes might be exclusive to specific products or collections.

7. Browser Issues: Occasionally, browser cookies or cache can interfere with code application. Try clearing your browser's cache and cookies, then restart your session and apply the code again.

8. Contact Support: If you've followed these steps and the code still isn't working, don't hesitate to reach out to our customer support team. Provide them with the code you're trying to use and any relevant details, so they can assist you in resolving the issue promptly.


Remember, our priority is to ensure you have a smooth and enjoyable shopping experience. If you have any further questions or concerns, feel free to contact our support team, and we'll be more than happy to assist you.


Thank you for choosing Frank Dandy!

If you happen to place an incorrect order or if you regret your purchase, please contact us and describe what went wrong and if you wish that we cancel your order. Remember to attach your order number and select 'Cancel Order' in the form to increase our chances of taking action before the mailman does his thing.