Delivery

  • How long is the delivery time?

    We at Frankdandy.com offer fast and safe deliveries. All orders placed before 3 pm will normally be shipped the same day. As of today, we ship all orders outside Sweden and Norway with FedEx Economy Service.

    The delivery time normally varies between 1-15 business days, depending on where about on the globe you live. From our experience we propose our customers expect the following delivery times:
    Nordic Countries: 1-5 days
    Europe: 2-7 days
    US/Canada: 5-12 days
    Australia: 5-12 days
    Others: 5-15 days

    You might get more information about that from your local FedEx.

    Once your order is shipped, you will receive a shipping confirmation email that includes all details about your delivery.

     

  • We offer free shipping on orders over 700 SEK with DHL. When choosing Instabox, Budbee and Postnord, there is free shipping on orders over 800 SEK.

  • Is there any shipping cost?

    We charge a shipping fee on orders below a certain sum, which you will notice at the checkout when placing an order. All orders are shipped from our warehouse in Sweden, thus, orders to non-EU countries may be subject to tax/VAT/import duties. However, this is not always the case. Any additional charges must be rendered by you for your package to clear customs and is outside Frank Dandy´s control. Please contact your local customs office for more information.

    Currency Order Value Shipping cost under order value
    AUD 89 15
    CAD 89 15
    CHF 80 9
    DKK 699 49
    EUR 89 8
    EUR (EX EU) 89 9
    GBP 80 9
    NOK 699 69
    USD 100 17

  • Unfortunately, we currently don't offer an express delivery option.

  • Which delivery methods are available?

    We do all the shipments within Sweden with the local Post or DHL. To Norway, we ship all orders with Bring and abroad, we ship overseas with FedEx.

    In case the package cannot be delivered directly to your mailbox, you will receive a notification from the courier, or via SMS, which you then can use in favor to redeem your package at the specified delivery point.

    Products available in our webshop are on-the-stock-items for immediate delivery. Sometimes, we can even offer an opportunity to pre-order an item, but if so, that’s clearly indicated.

    All orders placed before 3 pm on a business day, will normally be shipped the same day. The delivery time is usually 1-3 days in Sweden and elsewhere about 2-5 days depending on where about on the globe you live. You might get more information about that from your local FedEx.

    From our experience we propose our customers expect the following delivery times:
    Nordic Countries: 1-5 days Europe: 2-7 days US/Canada: 5-12 days Australia: 5-12 days Others: 5-15 days.

    Occasionally, the customs agencies within the destination country may choose to delay shipments as a random security/inspection measure, these delays can vary between 4-6 weeks, with the exception for Belgium, Italy, and the Netherlands, which can be up to 8 weeks on very rare occasions.

  • How do I track my delivery?

    In Sweden, your order is shipped by DHL or Postnord. Abroad your order is shipped by FedEx Economy. You will receive a tracking link in the delivery confirmation email, where you can follow the delivery. If you do not find the link for any reason whatsoever, or if the link attached does not work, please contact us and we'll assist you.

    Remember that it may take a couple of hours from the order is sent from the warehouse before the link is activated!

    If your order is sent with FedEX, you can also find the tracking link here: https://www.fedex.com/en-se/home.html.

Delivery