Terms & Conditions

  • FRANK DANDY’S TERMS AND CONDITIONS

    TERMS of SALES

    These terms of sales (the Contract) are adapted for sales on the Internet (distance trading). Frank Dandy AB (Organizational Number: SE 556779-8284) is the selling party. You (the Customer), are the buying party. The terms of this Agreement are adapted for sale to private individuals who are 18 years of age or older and to businesses in Sweden and internationally for sales of goods (products). You as a customer can easily place an order here at Frankdandy.com. If you are buying as a business and would like to place an order, please contact Frankdandy.com before purchasing.

    These Terms or parts in this Agreement that deviate from mandatory legislation are without effect to the extent that the deviation is not in the customer’s favor. This provision only applies if a customer is a private person and the purchase refers to private consumption.

    PRODUCTS

    All products sold on Frankdandy.com are adapted for use in the Swedish market. This means, among other things, that the products meet Swedish environmental requirements and other safety regulations.

    PLACING AN ORDER

    To place an order for buying products is done through Frank Dandy’s webshop at www.frankdandy.com. When you place an order, you will receive an order confirmation via email as the receipt for your order: this email is only a confirmation and does not constitute acceptance of your order. When placing an order, a purchase agreement is only made once Frankdandy.com has confirmed the order through a delivery confirmation via email. Frankdandy.com does not enter into agreements with minors (under the age of 18) without the approval of the guardian. Frankdandy.com reserves the right for errors in information and specifications, on all of Frankdandy.com’s range of products and services. All image information must be seen as illustrative and cannot be guaranteed to reproduce the exact appearance and nature of the product in real-life. If you, as a consumer, consider that the product you ordered differs from the images displayed on Frankdandy.com, you are welcome to make a claim. In the event of any errors or faults in specifying stock status, Frankdandy.com reserves the right to correct this in retrospect. This means, among other things, that if a product in Frankdandy.com’s range has expired or is unavailable, concerning reasonable efforts, Frankdandy.com is not required to provide such a product even though the customer ordered it.

    PRICING and AVAILABILITY

    While we try to ensure that all details, specifications, and prices displayed on our site are correct, errors can occur. If we find an error in the price of the goods you ordered, we will inform you as soon as possible and allow you to confirm your order at the right price or cancel it. If we are unable to contact you, we keep the right to treat your order as canceled. If your order is canceled and you have already paid for the goods, you will of course receive a full refund.

    TERMS of DELIVERY

    Delivery times may vary depending on availability and the customer’s country of delivery and address. The delivery times presented on this site should therefore be considered indicative. Frank Dandy AB cannot take responsibility for delays caused by the carrier or by force majeure. For orders within the EU, prices on the site do include the Swedish VAT (VAT), currently 25%. For orders outside the EU, prices are reduced and exclude all taxes and any fees associated with the import of the products. International order can thus be subject to tax and customs duties, although this is not always the case, as this varies with the value of the goods and the tax-free customs boundaries decided by each country. These fees are beyond Frank Dandy’s control and it is up to the importing customer to control and pay those fees. For orders to Norway, we do have an exception here. All the prices for our orders to Norway do include VAT and import taxes, meaning that you as a customer can easily see the total and final cost for your purchase at the checkout.

    In case of a delivery delay, Frankdandy.com notifies the customer via email. The customer is always entitled to cancel the purchase in case of delivery delays. Cancellation of purchases must be made in writing by letter or email.

    Frankdandy.com will refund the purchase price once we handled an approved return. A refund can take a few business days before it appears on your account. If you submit a written reference, we reserve the right for it to take up to 30 days after the written cancellation note has been received by us. There may be times when it can be impossible for us to fulfill a placed order, for example, if Frankdandy.com’s suppliers cannot fulfill their commitment to Frankdandy.com. Therefore, Frankdandy.com reserves the right to exempt from all claims for compensation from the customer regarding delivery delays.
    Frankdandy.com is responsible for the risk during the transportation of the goods, i.e. the risk of a product being damaged or lost during the transport to the customer. The Customer is liable for the same risk when returning any products to Frankdandy.com.

    The Customer must report any damage caused by the transport to Frankdandy.com’s customer service within a reasonable time, but no later than 60 days from the time the delivery was received. The Customer is therefore responsible for unpacking and inspecting the products’ condition as soon as possible after receiving the order.
    If the Customer detects or suspects possible transport damage, the Customer should always contact us by our contact form at the bottom of this page. Please note that the product must not be used by the Customer and that the Customer must also keep the product’s packaging so that this can be inspected when handling claims.

    PRICES and PAYMENT

    Currently, the customer can pay the purchase with us either through Paypal or Klarna.

    See the terms of Paypal here.
    See the terms of Klarna here.

    The prices and fees listed on Frankdandy.com’s website include VAT (not applicable for orders outside the EU – applicable for all orders to Norway though). At the checkout, the shipping fee is added for orders below SEK 599, within Sweden. The order value limit for free shipping for orders outside Sweden is subject to change and will always be visible during the checkout, and, is dependent on the country of delivery.

    Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply.

    Please note! For orders outside the EU (except Norway – we have a special deal here for our dear neighbors), prices are reduced and exclude all taxes and any fees associated with the import of the products. International order can thus be subject to tax and customs duties, which depend on the value of the goods and the tax-free customs boundaries decided by each country. These fees are beyond Frank Dandy’s control and it is up to the importing customer to control and to pay those fees. Please find more information about these expenses and fees from your local customs department.

    PRIVACY POLICY

    In connection with the Customer’s order, the Customer agrees that Frankdandy.com stores and uses the Customer’s information to fulfill its obligations towards the Customer. Frankdandy.com also documents certain communications that Frankdandy.com has with the Customer by telephone or email. This is done to help provide the service that the Customer expects of Frankdandy.com.

    According to the General Data Protection Regulation (GDPR), the Customer is entitled to obtain the information that the Company has registered. If the information is incorrect, incomplete, or irrelevant, the Customer may request this information to be corrected or deleted.
    Frank Dandy provides information about a Customer or account holder to a third party solely to administer the order and fulfill our contractual obligations to you as a customer and providing the service we provide including third party payment solutions and shipping companies, as well as for the sales and marketing purposes of Frank Dandy’s and Frank Dandy’s partners and group companies’ services and products.

    THE RIGHT of WITHDRAWAL

    The customer always has a 14-day-right of withdrawal according to the Swedish Distance Contracts Act. We have extended this right for our Customers to 30 days. The right of withdrawal applies only if the product is in essentially unchanged condition*. The withdrawal period starts from the day the customer receives the product. Frankdandy.com will reimburse the purchase price no later than 30 days after the returned product has been received by Frankdandy.com. The Customer pays the return freight himself and, as far as possible, always returns the product in its original condition with all associated packaging. To use the right of withdrawal, the Customer should ccontact Frank Dandy by the contact form at the bottom of this page

    • If the product falls into the category of underwear (men’s underwear, panties & swimwear), which are considered hygiene products, the product is required to be unused and in an unopened package.

    DISPUTES

    For these general conditions, Swedish law shall apply. In the event of a dispute, we follow the recommendations of the Swedish Consumer Complaints Board (Allmänna reklamationsnämden). Disputes arising from these general terms and conditions between Frankdandy.com and a Customer who is not a consumer shall be tried at the Stockholm District Court as the first and only instance. If you have any questions or concerns about Frankdandy.com’s terms and conditions, please contact us by our contact form at the bottom of this page.

    SAFE SHOPPING

    You can always feel safe when visiting and shopping at Frankdandy.com. We take customer safety seriously and only cooperate with serious and established partners considering payments and deliveries. Frankdandy.com applies the General Data Protection Regulation (GDPR) and follows the recommendations of the Swedish Consumer Agency for e-commerce. If you as a Customer are not satisfied after shopping with us, we strive to handle your case (weekdays) within 48 hours. Most often, however, we answer within 24 hours.

    PAYMENT SECURITY

    When you shop at Frankdandy.com, we only offer secure payment options. You can pay with Klarna or Paypal, which we believe are both highly secure and widely accepted payment methods.

    KLARNA PAYMENT OPTIONS

    In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

    • Pay in 14 days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom, Germany, Sweden, Norway, Denmark, Finland, Austria, Switzerland, and the Netherlands.
    • Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly installments according to the conditions stated in the checkout. The installment payment is due at the end of each month after the submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria, United Kingdom, Germany, Sweden, Norway, Denmark, Finland.
    • Direct bank transfer: Available in Germany, Austria, Belgium, Italy, Spain, Poland, and the Netherlands. Your account will be debited directly after the placement of your order.
    • Direct Debit: Your account will be debited after shipment of the goods or tickets/ availability date of the service ​or in case of a subscription in accordance with the timelines communicate​d. You will be notified about the date(s) by email.
    • Card Payments: Available in Sweden, Germany, and Austria. The amount will be reserved on your card and will be debited after the shipment of the goods or tickets/ availability date of the service. In case of a subscription, the amount will be debited in accordance with the timelines communicated.

    The payment methods Pay in 14 days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

    THE HANDLING of YOUR PERSONAL DATA

    When you place your order at Frankdandy.com you enter and register your personal information such as name, address, and social security number in connection with Klarna Invoice payment. At the same time, you agree that we save and use your personal information so that we can fulfill our obligations to you as a Customer. We also document certain communications that we have with you by phone or email to provide you with the best service possible and enable the follow-up on your cases.

    According to the General Data Protection Regulation (GDPR), you have the right to receive the information that we have registered of you. If the information is incorrect, incomplete, or irrelevant, you can request it to be corrected or deleted. If so, please contact our customer service. We will never disclose your personal information to third parties. If you have chosen to receive our newsletter, we will send you information and product offers via email. If you no longer wish to receive any newsletters, you can easily unsubscribe by using the unsubscription link in the newsletter or contact our customer service if you need assistance.

    COOKIES at FRANK DANDY

    What are cookies?
    Our website Frankdandy.com contains so-called cookies. A cookie is a small text data file that the website you visit requests to save on your computer. Cookies are used on many websites to give you access to various functions. The information in the cookie is also possible to use to track a user’s browsing. There are two types of cookies. One type saves a file for a long time on your computer. For example, it is used in features that tell you what’s new since the user last visited the current site. The second type of cookies is called session cookies. While you are browsing a page, this cookie is temporarily stored in your computer’s memory for certain features of the site to work, and the session cookie disappears as soon as you close your browser. (Source: the Swedish Post and Telecom Agency)

    Cookies on Frankdandy.com uses cookies of both types. We use some cookies that are stored for some time and that save your settings. We also use a session cookie to handle your shopping cart and order on the website. The cookies we use do not store any personal information about you.

    Can I avoid cookies? If you do not want to allow cookies, the browser can be set to automatically deny cookies or be automatically informed that a web page contains cookies. You can also choose to allow cookies from certain websites that you visit but still refuse cookies from others, or just allow session cookies. The browser can also delete previously stored cookies. See your browser help pages for more information. Our site works even if you only allow session cookies. You can still see all the products and read all the information. However, if you choose not to allow session cookies from our site, you will not be able to put any item in the cart nor place an order.

    You can read more about cookies on the Swedish Post and Telecom Agency’s website.