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How do I make a return from Germany?
With us, you always have a 30-day right of withdrawal. It’s important that the product is unused and the packaging remains unopened before returning. Please include the original product tags and packaging as received.
To initiate a return, click here! (GERMANY ONLY)
How do I make a return from Finland?
With us, you always have a 30-day right of withdrawal. It’s important that the product is unused and the packaging remains unopened before returning. Please include the original product tags and packaging as received.
To initiate a return, click here! (FINLAND ONLY)
How do I make a return? Europe/Outside of Europe
Our return policy always gives you the right to cancel or regret your order for 30 days. Please note that after you have notified us of the repentance, you have 14 days to return the item.
It is important that the product is not used before a return takes place and the packaging must be unbroken. Always return the original packaging and with tags on.
Follow steps 1 and 2 below to return your purchase to us:
1) Please contact us by our contact form as soon as possible after the delivery. Indicate whether it concerns a return, exchange, or a complaint. It is important that you also enter the order number and/or the same email address you specified while ordering so that we can easily find your order.
2) You will then receive an address from us where you can send the items. As a consumer, you are responsible for the return shipping. Once we have received the return or exchange in OK shape, we will make a refund.
NOTE! It usually takes about a week from the time we receive your return before you receive a refund. In exceptional cases, it can take up to 30 days for a refund (which is the maximum time allowed by law). Also, in case the return you sent is not accepted for different reasons, Frankdandy.com deducts the refund by 100% without further notice.
How do I make a return? Sweden
Our return policy always gives you the right to cancel or regret your order for 30 days. Please note that after you have notified us of the repentance, you have 14 days to return the item.
You are responsible for the shipping costs yourself and it is important that the product is not used before a return takes place, the packaging must be unbroken. Always return the original packaging and with tags on. To make a return, click here! (ONLY SWEDEN)
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When is it possible to make a return?
According to the Swedish Consumer Law, as a consumer, you always have 14 days to cancel the purchase. We at Frankdandy.com want you to be happy with our product and service, so our return policy always gives you the right to cancel or regret your order for 30 days. Please note that after you have notified us of the repentance, you have 14 days to return the item.
Since underwear (underwear, panties & swimwear) is a hygiene product, you may only use your right of withdrawal of the purchase if the item has not been unpacked and tried on. So please remember, that before opening the package, check that the size is the same as you ordered, that the color is the same as you wanted and that it is the model you ordered. Our sizes can be perceived as “normal” or slightly smaller, so in the choice between two sizes, please choose the larger size.
For security reasons, we do not save your payment information in our database. Therefore, you are not able to exchange an item for a more expensive one. If you want to exchange an item for a more expensive item, the easiest, quickest, and only way is to complete a new order in the shop for the product you wish to have instead. Then you use your right of returning the product you want to switch from and send it back to us according to the return instructions. If you make an exchange for a less expensive item, you will receive a refund to the original purchaser’s credit card.
When you buy our other garments – such as t-shirts, tank tops, or loungewear – you can naturally make a change once opened and/or tried on. The important condition here is that the item returned is in its original condition, i.e. that it is not used more than perhaps tried on for us to accept an item in return. You can try the size at home without losing the right of withdrawal, think the same as trying the clothes in a physical store. If you return goods that are used more than necessary, so that they are returned in a deteriorated condition, to investigate its function and properties, we deduct the refund by 100% without further notice.
Always return the original packaging and with tags on. Of course, if an item is incorrectly dispatched, we are responsible for the return postage.
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Have you received my return?
When your package arrives at our warehouse, we do our utmost to scan your return as quickly as possible. If we have not handled your return, please contact us and we will look into this for you. Remember to always ask for a receipt from the postal office when making a return.
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When returning an item you are responsible for the return cost yourself. The return cost will vary depending on your location and courier service.
The return cost may vary depending on the country, region, and any specific promotions or offers associated with the order.
For more detailed information regarding the return process and costs for your specific order, please feel free to contact us directly at Contact . We’ll be happy to assist you further!
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How do I make an exchange?
If you wish to change an item, the easiest, fastest (and only way) is to place a new order in the shop.
Then use your right of withdrawal for the item you wish to exchange and return it to us according to the return instructions. Any eventual shipping fees on the new exchange order are free of charge – send us your new order number and we will remove it for you.
Please note that the same rules apply to a product that you want to exchange as in the case of a withdrawal of the purchase, i.e. that the packaging must be unbroken and non-tried on considering underwear and swimwear.
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Can I exchange underwear or swimwear?
Since underwear (underwear, panties & swimwear) are hygiene products, you may only use your right of withdrawal or exchange if the product has not been unpacked. Underwear and swimwear need to be unused and still in the sealed original package for us to accept them in return.