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How do I make a return from Germany?
With us, you always have a 30-day right of withdrawal. It’s important that the product is unused and the packaging remains unopened before returning. Please include the original product tags and packaging as received.
To initiate a return, click here! (GERMANY ONLY)
How do I make a return from Finland?
With us, you always have a 30-day right of withdrawal. It’s important that the product is unused and the packaging remains unopened before returning. Please include the original product tags and packaging as received.
To initiate a return, click here! (FINLAND ONLY)
How do I make a return? Europe/Outside of Europe
Our return policy always gives you the right to cancel or regret your order for 30 days. Please note that after you have notified us of the repentance, you have 14 days to return the item.
It is important that the product is not used before a return takes place and the packaging must be unbroken. Always return the original packaging and with tags on.
Follow steps 1 and 2 below to return your purchase to us:
1) Please contact us by our contact form as soon as possible after the delivery. Indicate whether it concerns a return, exchange, or a complaint. It is important that you also enter the order number and/or the same email address you specified while ordering so that we can easily find your order.
2) You will then receive an address from us where you can send the items. As a consumer, you are responsible for the return shipping. Once we have received the return or exchange in OK shape, we will make a refund.
NOTE! It usually takes about a week from the time we receive your return before you receive a refund. In exceptional cases, it can take up to 30 days for a refund (which is the maximum time allowed by law). Also, in case the return you sent is not accepted for different reasons, Frankdandy.com deducts the refund by 100% without further notice.
How do I make a return? Sweden
Our return policy always gives you the right to cancel or regret your order for 30 days. Please note that after you have notified us of the repentance, you have 14 days to return the item.
You are responsible for the shipping costs yourself and it is important that the product is not used before a return takes place, the packaging must be unbroken. Always return the original packaging and with tags on. To make a return, click here! (ONLY SWEDEN)
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You always have 30 days to return your order with us.
Under the Consumer Contracts Regulations, you have the legal right to cancel your purchase within 14 days. At FrankDandy.com, we want you to be happy with both our products and our service, so we offer an extended 30-day return policy.
Please note that once you have informed us that you wish to cancel your purchase, you have 14 days to return the item.
For hygiene reasons, underwear, panties, and swimwear cannot be returned if the packaging has been opened. This policy ensures that every customer receives products in perfect condition.
Leisurewear, bras, and bikini tops may be returned as long as all tags are still attached and the original packaging is included. The items must not have been used beyond trying them on.
Important Information
Always return products with their original packaging and all tags attached.
If we have shipped the wrong item or made an error with your order, we will of course cover the return shipping costs.
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Have you received my return?
When your package arrives at our warehouse, we do our utmost to scan your return as quickly as possible. If we have not handled your return, please contact us and we will look into this for you. Remember to always ask for a receipt from the postal office when making a return.
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When returning an item, you are responsible for the return shipping cost. The return cost will vary depending on your location and the courier service selected.
For returns from Finland and Germany, DHL return shipping is available from €4.95. (Register your return here)
The return cost may also vary depending on the country, region, and any specific promotions or offers associated with the order.
For more detailed information regarding the return process and costs for your specific order, please feel free to contact us directly through our Contact page. We’ll be happy to assist you further!
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How do I make an exchange?
If you wish to change an item, the easiest, fastest (and only way) is to place a new order in the shop.
Then use your right of withdrawal for the item you wish to exchange and return it to us according to the return instructions. Any eventual shipping fees on the new exchange order are free of charge – send us your new order number and we will remove it for you.
Please note that the same rules apply to a product that you want to exchange as in the case of a withdrawal of the purchase, i.e. that the packaging must be unbroken and non-tried on considering underwear and swimwear.
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Can I exchange underwear or swimwear?
Underwear and socks cannot be returned or exchanged if the packaging has been opened, as these items are classified as hygiene products. We want to ensure that you, as a customer, receive your items in perfect condition.
Leisurewear, bras, and swimwear may be returned as long as all tags are attached, the original packaging is included, and the hygiene seal is still intact. Of course, the items must not have been used beyond what is necessary for trying them on.