We offer an extended return policy for Christmas gifts until the end of January.
How do I make a return from Germany?
With us, you always have a 30-day right of withdrawal. It’s important that the product is unused and the packaging remains unopened before returning. Please include the original product tags and packaging as received.
To initiate a return, click here! (GERMANY ONLY)
How do I make a return from Finland?
With us, you always have a 30-day right of withdrawal. It’s important that the product is unused and the packaging remains unopened before returning. Please include the original product tags and packaging as received.
To initiate a return, click here! (FINLAND ONLY)
How do I make a return? Europe/Outside of Europe
Our return policy always gives you the right to cancel or regret your order for 30 days. Please note that after you have notified us of the repentance, you have 14 days to return the item.
It is important that the product is not used before a return takes place and the packaging must be unbroken. Always return the original packaging and with tags on.
Follow steps 1 and 2 below to return your purchase to us:
1) Please contact us by our contact form as soon as possible after the delivery. Indicate whether it concerns a return, exchange, or a complaint. It is important that you also enter the order number and/or the same email address you specified while ordering so that we can easily find your order.
2) You will then receive an address from us where you can send the items. As a consumer, you are responsible for the return shipping. Once we have received the return or exchange in OK shape, we will make a refund.
NOTE! It usually takes about a week from the time we receive your return before you receive a refund. In exceptional cases, it can take up to 30 days for a refund (which is the maximum time allowed by law). Also, in case the return you sent is not accepted for different reasons, Frankdandy.com deducts the refund by 100% without further notice.
How do I make a return? Sweden
Our return policy always gives you the right to cancel or regret your order for 30 days. Please note that after you have notified us of the repentance, you have 14 days to return the item.
You are responsible for the shipping costs yourself and it is important that the product is not used before a return takes place, the packaging must be unbroken. Always return the original packaging and with tags on. To make a return, click here! (ONLY SWEDEN)