When is it possible to make a return?
According to the Swedish Consumer Law, as a consumer, you always have 14 days to cancel the purchase. We at Frankdandy.com want you to be happy with our product and service, so our return policy always gives you the right to cancel or regret your order for 30 days. Please note that after you have notified us of the repentance, you have 14 days to return the item.
Since underwear (underwear, panties & swimwear) is a hygiene product, you may only use your right of withdrawal of the purchase if the item has not been unpacked and tried on. So please remember, that before opening the package, check that the size is the same as you ordered, that the color is the same as you wanted and that it is the model you ordered. Our sizes can be perceived as “normal” or slightly smaller, so in the choice between two sizes, please choose the larger size.
For security reasons, we do not save your payment information in our database. Therefore, you are not able to exchange an item for a more expensive one. If you want to exchange an item for a more expensive item, the easiest, quickest, and only way is to complete a new order in the shop for the product you wish to have instead. Then you use your right of returning the product you want to switch from and send it back to us according to the return instructions. If you make an exchange for a less expensive item, you will receive a refund to the original purchaser’s credit card.
When you buy our other garments – such as t-shirts, tank tops, or loungewear – you can naturally make a change once opened and/or tried on. The important condition here is that the item returned is in its original condition, i.e. that it is not used more than perhaps tried on for us to accept an item in return. You can try the size at home without losing the right of withdrawal, think the same as trying the clothes in a physical store. If you return goods that are used more than necessary, so that they are returned in a deteriorated condition, to investigate its function and properties, we deduct the refund by 100% without further notice.
Always return the original packaging and with tags on. Of course, if an item is incorrectly dispatched, we are responsible for the return postage.